Support

Get help with SentryAC.

Real people who know FiveM, not a bot. Most questions are answered in the docs, and anything else gets a reply from the team.

Discord

The fastest way to reach us. Open a ticket in the support channel and we'll pick it up there.

Open a ticket

Email

Prefer email, or need to send files? Write to contact@sentryac.uk or use the contact form.

Contact form

Documentation

Install guides, every config option, the full detection list and fixes for common problems.

Read the docs

How quickly we reply.

Every plan gets a real person. Higher plans get a faster reply and, on Enterprise, someone who already knows your setup.

PlanSupportFirst reply
StarterStandard[within 48 hours]
ProPriority[within 12 hours]
EnterpriseDedicated contact[within 4 hours]

Before you open a ticket

Including these means we can usually fix it in the first reply instead of asking questions back and forth.

  • Your server name as it appears in the dashboard.
  • The output of sentry status from your server console.
  • Any log or ban IDs, such as SAC-4F2K9, if it's about a detection.
  • What changed just before it started: a new resource, an update, a config edit.

Common questions.

Installing SentryAC Folder, start order and your licence key. "Licence invalid" Usually a mismatched server IP or a stray space. Legit players getting flagged Switch to flag mode and adjust tolerances. A script stopped working Its events need adding to the allowed list. Setting up Discord logs Webhooks for bans, warnings and staff. Billing and refunds Cancelling, renewals and how refunds work.

Banned from a server?

Bans are decided by each server's own staff, not by us, so we can't lift them. Contact the server you were banned from and give them your ban ID (it starts with SAC- and is shown on the ban screen). They can see the evidence and review it.

Something down? Check the status page first.

System status Contact support